Operations Manager — Remote Philippines
About the Role
Best Clean Ever is a residential cleaning company in Raleigh, NC. We are hiring an Operations Manager to fully own our day-to-day operations — scheduling, team performance, quality control, and client satisfaction. The owner is involved strategically, not operationally. This role is responsible for the operational aspects of the business.
What You'll Own
- Team management — including performance conversations and exits when necessary
- Cleaner recruitment when needed — sourcing, screening, and onboarding to our standards
- Daily scheduling — zero last-minute failures escalating to the owner
- Client issue resolution — calmly, with authority, and without escalating up
- Process documentation — knowledge lives in systems, not in heads
What We're Looking For
- 3+ years in an operations role where you owned outcomes — not just tasks
- BPO, hospitality, field services, or facilities background preferred
- Comfortable with ClickUp, Slack, and Google Workspace
- Comfortable with direct accountability — this role reports straight to the owner, no middle layer
- Excellent English — you'll communicate with US clients
The Honest Details
- Compensation: $1,120–$1,440 USD/month, paid in USD via Wise — your rate is protected from devaluation
- Employment Type: Full-time, 40 hrs/week
- Work Hours: 8 hours of ET overlap required (8 PM–5 AM PHT)
- Role Duration: Long-term
- Contract Type: Independent contractor
Why We're Posting Here
We prefer to hire people who found us through communities like this one. It tends to be a better filter than job boards alone. If you're here, you're already self-directed enough to be in the right place.
How to Apply
Fill out our application form: https://forms.gle/oA8tpBR4RYoM564M8
We ask 4 written questions. We read every answer. We don't review applications that skip them.
Finalists will be asked to arrange reference calls with two former direct supervisors — we mention this upfront.