Associate Solution Consultant

2026 Associate Solution Consultant Malaysia

About RainFocus

RainFocus is a software company that serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, and VMware to prepare and execute in-person, virtual, and hybrid events. They offer a platform with business intelligence to elevate the attendee experience, streamline event operations, and accelerate marketing results.

About the Role

As a member of the RainFocus Client Success organization, the Associate Solution Consultant is critical to driving post-sale client implementations. They will work alongside Solution Consultants and Solution Architects to:

• Consult on platform configuration best practices
• Drive requirements
• Design and configure solutions
• Educate clients on the RainFocus toolset

Solution Consultants are thought leaders within the Client Success organization and often mentor, train, and build the consulting skill set with their peers.

Primary Responsibilities

• Technical
  • Become an expert in the RainFocus platform
  • Train client admins on the RainFocus tools and processes as necessary
  • Configure the RainFocus platform
• Analysis / Business Acumen
  • Work with clients to identify business requirements
  • Facilitate holistic system configuration
  • Identify and mitigate risks to achieve implementation success
• Domain / Industry Knowledge
  • Follow best practices for implementing RainFocus products
  • Consult with clients on new ideas and best practices
• Communication
  • Document requirements, solution designs, and testing plans
  • Provide regular updates on milestones and tasks to project managers
  • Engage in regular touchpoints with internal and client teams
  • Communicate issues and risks to project managers and leadership
• Organization
  • Balance priorities across multiple assignments
  • Thoroughly track tasks and complete all assignments on time
  • Contribute to implementation tools, processes, and templates

Required Qualifications

• Has software implementation experience (less than 3 years)
• Solutions delivery through platform configuration, not custom development.
• Ability to think strategically to ensure solution supports business goals
• Ability to work independently, problem-solve, improvise
• Perform consistently under pressure
• Great communication skills, both written and verbal
• Team players only
• Must be able to travel domestically or internationally up to 20%

Preferred Qualifications

• Experience implementing SaaS platforms for Enterprise-level clients, including gathering and documenting complex requirements, configurations, and integrations.
• Proven success in creating efficiencies through process design, including outlining and measuring adoption, both internal and client-facing.
• Proven track record in delivering innovative and creative solutions
• Experience with HTML, CSS, SQL, JSON

Personal Characteristics

• Ability to creatively solve complex problems
• Friendly and outgoing, but assertive when necessary
• Willing to go the extra mile in support of reasonable client requests
• Team-player with a service-oriented mindset
• Self-motivated, thrives in fast-paced environments
• Proactive, relentless learner
• Excited by and eager to take on new challenges and opportunities
• Strong communicator with the ability to be self-guided
• Embraces change

Why work at RainFocus?

RainFocus offers the opportunity to experience the impact of their platform at events around the world. They also offer:

• Competitive salaries
• Competitive benefits
• 401k
• Generous PTO
• Team building activities