Benefits Operations Specialist at Remote

Remote: Benefits Operations Specialist - AMER

Headquarters: Remote-AMER
Source: weworkremotely

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future-focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world.

With Innovation as one of our core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences, and culture to the table to help us build the best-in-class HR platform.

Note: This is not an active job opening, but a way for us to connect with talent as we plan for future opportunities in 2025 and beyond. By expressing interest, you will be part of our Evergreen Pipeline for one year.

The Position

This is an exciting time to join Remote and make a personal impact in the global employment space as a Benefits Operations Specialist.

This individual contributor role is part of the EOR (Employer of Record) Operations team. As a critical extension of our clients’ HR teams, you will navigate and advise on the intricate paths of global employment with speed, expertise, and precision in over 90+ countries. You will report to our Benefits Operations Manager.

Key Responsibilities

• Provide delightful support to Employees and Clients regarding benefits in multiple areas:
  • Benefits plans key attributes (pricing, coverage, and claims)
  • Benefits plans enrollment and unenrollment
  • Benefits invoicing/billing
  • Benefits Remote platform
  • Benefits vendors’ platforms
• Process and solve tickets and escalations in Zendesk/email.
• Execute data-related tasks (preparation, entry, download, etc.) with care and precision.
• Help define, detail, and execute on Standard Operating Procedures.
• Work closely and effectively within the Benefits team and with other Remote departments to analyze customers’ needs and deliver delightful solutions.
• Provide analytical, administrative, and technical support in maintaining benefits programs to ensure smooth administration of plans and policies.
• Maintain operations process documents and identify automation possibilities to streamline processes.
• Constantly research and systematically distill written knowledge in Notion.
• Be able to go from “scout to scale” to start things up and get things done.
• Be an internal and external champion of Remote's values and the Benefits team's goals.

Requirements

• Experience in HR Operations/Employee Benefits, ideally in the context of delivering US PEO services.
• Obsessed with providing an excellent customer service experience.
• Strong organizational and time management skills.
• Strong verbal, written, and interpersonal skills to interact internally and externally at all levels.
• Ability to work in a fast-paced environment and multi-task effectively across various tech tools.
• You are a manager of one.
• Writes and speaks fluent English.
• Experience working remotely is considered a plus.
• Embraces AI and automation to work more efficiently.

Compensation

Annual Salary Range: $35,250 – $89,250 USD

Remote uses geo-ranges to consider geographic pay differentials as part of our global compensation strategy. The actual base pay is dependent upon factors such as location, transferable skills, work experience, and market demands.

Benefits & Perks

Our full benefits are explained in our Benefits & Perks Handbook. Global benefits for all Remoters include:

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async)
• 16 weeks paid parental leave
• Budget towards co-working spaces, learning, and wellness
• Mental health support services
• Stock options
• Home office budget & IT equipment

Application Process

1. Profile review
2. Interview with recruiter
3. Written challenge
4. Interview with Manager, Benefits Operations
5. Interview with Director, Benefits
6. Bar Raiser interview

How to Apply

1. Please fill out the application form and upload your CV in PDF format.
2. Please submit your application and CV in English.
3. If you do not have an up-to-date CV, you may submit a link to your LinkedIn profile.

Remote is an equal employment opportunity employer. We prioritize a sense of belonging and encourage individuals from all backgrounds to apply. If you require an accommodation during the interview process, please request one from your recruiter.