AI-enhanced for better readability
Umbrel: Customer Support (non-technical)
Headquarters: Remote
About the Role
In this role, you will:
- Support our users across all online channels (email, Discord, website chat, forums, social media, etc.) for non-technical issues (such as Umbrel Home order-related queries).
- Work with our logistics and fulfillment team to resolve order/shipping issues.
- Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs.
- Create how-tos, guides, wikis, knowledge base articles, etc., for recurring questions.
Requirements
We hope you:
- Have great written communication skills.
- Like talking to users and are willing to constantly do so without external encouragement.
- Are able to empathize with users and genuinely care about their problems—we can’t exist without them.