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Umbrel: Customer Support (Technical)
Headquarters: Remote Source: weworkremotely
About the Role
In this role, you will:
- Support our users across all online channels (email, Discord, website chat, forums, social media, etc.)
- Create how-tos, guides, wikis, knowledge base articles, etc., for recurring questions and issues.
- Collaborate with engineers on our team to debug challenging technical issues.
Requirements
We hope you:
- Have great written communication skills.
- Have at least basic Linux technical skills, such as SSH and running commands in Terminal to debug with users (we’ll train you with umbrelOS-specific commands).
- Like talking to users and are willing to constantly do so without external encouragement.
- Are able to empathize with users and genuinely care about their problems—we can’t exist without them.