Job Title: Compensation Manager
Company: Twilio Location: Remote - US
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
Note: We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
About the Job
We are seeking a Compensation Manager to partner closely with our Go-to-Market and Marketing organizations—including Global Sales, Global Specialist Sales, and Global Operations & Customer Support—to design, implement, and manage compensation programs that attract, motivate, and retain top technical talent. This role is a strategic advisor to leaders and HR Business Partners, bringing deep expertise in benchmarking, market trends, job architecture, and equity compensation within high-growth tech environments.
You will play a pivotal role in shaping our compensation philosophy, guiding annual and mid-year cycles, leveling and job framework decisions, and advising on offers, promotions, and pay equity analyses and recommendations. This role will report to the Sr. Director, Compensation and will partner with the broader People team as well as external, cross-functional partners.
Responsibilities
In this role, you’ll:
- Help facilitate corporate compensation programs such as annual compensation review cycles, promotion cycles, pay equity review, market calibration, survey participation, etc.
- Design and deliver compensation structures and methodologies that will scale for long-term durability and global expansion in partnership with the broader compensation team. Create and deliver training materials on compensation fundamentals for leaders and managers.
- Create dynamic compensation models and dashboards and articulate insights and recommend solutions based on your data analyses.
- Partner with stakeholders and subject matter experts from other teams and functions to address and provide solutions to ever-changing business needs.
- Manage relationships with stakeholders, leaders, internal and external partners with emotional intelligence, curiosity, and integrity. Own compensation products from start to end with the customer in mind.
- Develop policies and processes that support innovation and growth while upholding compliance and minimizing risk. Memorialize key decisions, methodologies, processes, and policies.
- Be a trusted advisor. Partner with Human Resource Business Partners and senior business leaders to understand their operational issues and opportunities and create automated solutions to scale.
Qualifications
Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply.
Required:
- Bachelor’s degree or equivalent experience.
- Minimum of 8+ years of relevant experience, preferably supporting technical organizations.
- Experience with equity compensation structures at a publicly traded company.
- Excellent project management skills and experience with compensation program design, delivery, and change management.
- Strong compensation analytics background (modeling, dashboards) and advanced proficiency with spreadsheets.
- Strong experience with Human Resources Information Systems (preferably Workday).
- Experience with market pricing, survey participation, and accessing survey data from providers.
- Understanding of sales compensation plans and compensation structures for sales roles, including pay mix and on-target earnings (OTE).
- Extensive knowledge of HR products and services and awareness of HR strategy around talent identification, attraction, engagement, and retention.
- Verbal, written, and interpersonal skills needed to communicate effectively with all levels of the organization.
- An owner mindset, coupled with innovative thinking and strong analytical and problem-solving skills.
- A laser-focus on quality of deliverable and solution for the customer.
- Ability to thrive in a dynamic environment with no trepidation regarding ambiguity.
Preferred:
- Prior experience in sales compensation design and/or administration.
- Prior experience with PAVE, Compa, or other comp tools.
Location & Compensation
Note: This role is remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Estimated Pay Ranges:
- Based in Colorado or Washington D.C.: $128,560.00 - $160,700.00
- Based in New York, Washington State, or California (outside of the San Francisco Bay area): $136,000.00 - $170,000.00
- Based in the San Francisco Bay area, California: $151,120.00 - $188,900.00
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.
Benefits
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan.
- All roles are generally eligible for: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave.
Travel
Approximately 10% travel is anticipated to help you connect in-person for project or team meetings.
How to Apply
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.