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Toptal: Senior ServiceNow Developer | Remote
Headquarters: Remote
URL: https://www.toptal.com/
About the Role
We're looking for a Senior ServiceNow Developer to design, build, and maintain enterprise ServiceNow implementations — from module configuration and integrations to platform lifecycle management and technical debt reduction. This is a hands-on development role: requirements and user stories are typically already defined, and you'll execute against them with real platform depth, not just admin-level configuration. Strong overlap with US business hours is required.
What You'll Do
- Develop and configure ServiceNow solutions across relevant modules (ITSM, ITOM, CSM, and others depending on engagement).
- Build and maintain integrations using REST/SOAP APIs, Integration Hub, and MID Servers with existing enterprise systems.
- Write advanced JavaScript for ServiceNow scripting — Script Includes, Business Rules, UI Actions.
- Follow upgrade-safe, OOTB-first configuration practices, favoring Flow Designer and Decision Tables over heavy custom scripting where possible.
- Support platform governance, data integrity, and technical debt reduction.
- Collaborate closely with existing product and delivery teams against defined requirements and user stories.
- Contribute to platform-architecture-level initiatives such as Now Assist (GenAI), Virtual Agent, CSDM, and ITOM AIOps where applicable.
- Support ACL remediation and platform security hygiene.
What You Bring
- Strong to expert-level hands-on ServiceNow development experience.
- 5+ years hands-on enterprise ServiceNow development experience (8+ years in Information Services overall preferred).
- Advanced JavaScript skills for ServiceNow scripting (Script Includes, Business Rules, UI Actions).
- Strong communication skills for close collaboration with client and delivery teams.
- Comfort working within an upgrade-safe, OOTB-first configuration philosophy.
- Ability to work independently against pre-defined requirements and user stories.
Nice to Have
- Experience with specialized ServiceNow modules: Integration Hub, Performance Analytics, Software Asset Management (SAM), CSM, or App Engine Studio.
- ITIL 4 Foundation certification.
- Experience with AI-enabled ServiceNow capabilities (Now Assist / GenAI, Virtual Agent).
- Experience with CSDM 4.0/5.0 and enterprise-scale platform architecture.