Head of Banking Operations
Source: remoteok
About the Team
The Dasher & Logistics team supports the millions of Dashers who power DoorDash’s marketplace. We’re building the world’s leading last-mile logistics platform — and to succeed, we’ll need to disrupt ourselves along the way.
The Dasher Financial team is one such disruption: we are building fintech products that best serve the needs of Dashers and gig workers like them. From instant access to earnings, to innovative bill pay and savings products, to credit-building tools, our goal is to create the financial system of record for Dashers. We are early in this journey — launching and scaling zero-to-one products that redefine how Dashers interact with their money.
About the Role
We're looking for a Head of Banking Operations to own Crimson ops end-to-end. You'll manage our bank partner relationships, own the P&L for Crimson, and drive the operational roadmap for how we provide better user outcomes (disputes, suspensions, support) and deepen engagement (more deposits and spend).
This is a player-coach role: you'll set strategy with senior leadership, but you'll also dig into the operational details when the work demands it.
You're excited about this opportunity because you will:
- Own the bank partner relationship portfolio: Manage our existing partners and evaluate new ones as we expand into new products and geographies. Support negotiations on commercial terms, operational SLAs, and integration roadmaps.
- Run money movement at scale: Own the operational health of ACH, OCT, AFT, and cash rails. Drive cost-per-transaction down and reliability up.
- Lead banking operations execution: Oversee the day-to-day operational functions required to support our financial products.