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Job Overview
- Company: Harmonic
- Role: Technical Trainer
- Location: REMOTE (USA, East Coast based)
- Employment Type: Full-time
- Compensation: $85k–$105k USD
About Harmonic
Harmonic is a telecom hardware vendor specializing in hardware for DOCSIS cable, PON fiber, and mixed deployments.
About the Role
The Technical Trainer is responsible for presenting full product overviews, technical deployment details, and hardware configuration instructions to customer (MSO) technical specialists and field technicians.
Key Responsibilities:
- Presenting full overviews of product offerings and deployment scenarios based on client requirements.
- Explaining full configuration for all involved hardware, including 3rd-party equipment.
- Creating training materials, including text and graphics (with assistance from a designer).
- Recording live narrated training sessions.
Example Topics:
- Configuration for the DOCSIS core
- Configuration for the PON core
- Video streaming configuration
- Network L2/L3 switching configuration for multiple vendors
Note: This role does not require debugging or accessing code, but you must be able to explain all customer-facing technical aspects.
Requirements
- Travel: Up to 50% mandatory travel for on-site, in-person training sessions (variable throughout the year). In practice, this is typically 1–2 work weeks every 2 months.
- Language: Fluent or very high level of spoken English.
- Technical Knowledge: Familiarity with networking and/or DOCSIS is required. Experience with both is highly preferred.
- Office Requirement: No requirement to work in a physical office.
How to Apply
Please apply via the official job listing: Harmonic Careers Portal
This is an active listing. Please reply to the original source thread for any clarifications.