FIXD Automotive: Client Success Manager - Enterprise Accounts
Headquarters: Atlanta, Georgia, United States
Website: http://www.fixdapp.com
About FIXD & AppraisalPRO
FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver's car and communicates via Bluetooth to the FIXD app.
AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.
On-Target Earnings (OTE): $80,000 – $100,000
Job Description
AppraisalPRO's Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.
Responsibilities
- Onboard dealership customers to AppraisalPRO and conduct initial training.
- Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues.
- Proactively provide support by actively monitoring product usage to identify red flags.
- Influence and build rapport with key decision-makers in order to become their trusted advisor.
- Secure referrals to other potential dealership customers from existing customers.
- Understand customer needs and pitch other AppraisalPRO products that could fill those needs.
- Present recommendations on platform and user experience improvements to our Product and Engineering team.
Requirements
Qualifications:
- The ability to quickly build relationships and trust.
- Excellent interpersonal skills.
- Strong communicator who can present and write well; extremely responsive.
- Ability to multitask and prioritize.
- Passion for providing top-notch customer service.
Bonus Points:
- Experience in the Franchise Dealership industry.
Benefits
- Health Care Plan (Medical, Dental & Vision) for you and your family.
- 401k with 5% match.
- Paid Time Off (Vacation, Sick & Public Holidays).
- Training & Development.
- Free Food & Snacks.