Anne Jagger Recruitment: Customer Support (English, French, and Spanish)
Headquarters: Ruislip, Middlesex
About the Role
Our client, a market leader within the music industry, is recruiting a Multilingual French, Spanish & English speaking Customer Service Advisor. This is a remote position with an annual salary of £37,000. You will be required to work at least 22 hours per week, Monday, Friday, plus either Tuesday or Thursday.
This organization creates and innovates products and services for DJs, Musicians, Clubs, and the music community. The London Headquarters is growing rapidly, and they are recruiting remote, multilingual Customer Support Coordinators.
Within the Customer Support team, the role will help resolve client queries/issues in relation to products and e-commerce sales received either by telephone, email, or other channels. This is a business-to-business role.
Duties & Responsibilities
- Handle incoming customer inquiries in relation to products or e-commerce sales
- Responsible for assigned customer service tickets
- Following the internal procedure for customer service operations and meeting its service level goals
- Where necessary, liaise with other internal departments and third-party service providers
- Identify customer queries that require a high level of technical expertise
- Initiate the process for e-commerce returns
Skills & Experience
- Multilingual, fluent in English, French, and Spanish is essential
- Experience using Zendesk or other relevant customer service systems
- Customer service experience is essential
- Proficient in all Microsoft Office packages
- Knowledge or interest in DJing and music would be an advantage
- Additional languages would be an advantage
This is a fabulous opportunity for candidates with an interest in music and DJs to join a prestigious international organization. Fluency in English and both Spanish and French is essential.
Please do also visit our website www.annejagger.com to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.
Anne Jagger Recruitment Ltd is an employment agency and employment business.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability, or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications, and abilities to perform the tasks of the specific role.
If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately, you have been unsuccessful. Please continue to view the website for other opportunities.