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Client Success Manager
We're looking for a Client Success Manager to join our team. You will be the primary point of contact for our creators, ensuring they feel supported, guided, and motivated. From onboarding to long-term growth, you’ll play a key role in building and maintaining strong relationships with them.
This role reports directly to the CEO and the Operations Manager.
Key Responsibilities
- Lead onboarding for new creators, ensuring smooth setup and integration into our systems.
- Build and maintain strong client relationships through regular check-ins and communication.
- Act as a liaison between creators and internal teams (creative, management, strategy, etc.).
- Host weekly/bi-weekly meetings with creators to discuss performance, content direction, and updates.
- Identify challenges or concerns early and provide proactive solutions.
- Track creator satisfaction and performance metrics, escalating issues when needed.
- Support the Operations Manager in refining client management systems, processes, and project management.
Requirements
- Previous experience in account management, client success, or talent management (experience in the digital content industry is a plus).
- Strong communication and interpersonal skills.
- Organized and detail-oriented with the ability to manage multiple clients at once.
- Comfortable hosting virtual meetings and presenting performance feedback.
- Proactive problem solver who thrives in a fast-paced, startup-style environment.
- Ability to work discreetly and professionally.
What We Offer
- Competitive pay: $2500 - $3500 per month
- Flexible, remote-friendly work environment
- Opportunity to work with a dynamic, ambitious team in a growing industry
- A role where you directly impact the success of creators