Remote Phone Agents - Join a Virtual Front Office
Eligible Locations:
We’re open to candidates in all U.S. states except California, New York, New Jersey, Connecticut, Washington, DC, Rhode Island, Colorado, Oregon, Hawaii, Maine and Arizona.
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About You
You are:
- Friendly, patient, and organized when talking on the phone.
- Comfortable answering calls, scheduling appointments, and taking payments over the phone.
- Tech-savvy enough to use a computer, headset, and scheduling tools.
About Us
We’re the team behind Smith.ai, an AI‑powered virtual receptionist platform that helps businesses answer calls 24/7. Our agents are the human side of that experience: the warm, professional voice that turns callers into happy clients.
About the Role: Remote Phone Receptionist
- Work from home on your own computer and USB headset.
- Flexible scheduling. You set your availability within our core hours (ideally clustered around 10am–4pm PT, Mon–Fri).
- Minimum 25 hours/week (up to 40), with at least 5 hours every Monday.
- Split shifts are welcome (great if you’ve got school drop‑offs, workouts, or side gigs).
- Compensation:
- $15/hr for English only.
- $16/hr for English+Spanish.
Responsibilities
What you’ll do:
- Answer incoming calls and transfer them to the right person or department.
- Schedule appointments.
- Help take payments.
- Provide clear, friendly support with a smile in your voice.
Why You'll Love This Role
You’ll love this if you:
- Want real human connection behind a phone, not a robotic script.
- Want flexible hours that fit your life, not the other way around.
- Like feeling part of a supportive, remote team that values professionalism and kindness.
- Want to work from home.
Requirements
What you’ll need:
- Legal permission to work in the U.S. and pass a background check.
- A computer (No Chromebooks) with 8GB RAM or higher + USB headset with mic.
- Reliable internet and power (no spotty coworking‑space Wi‑Fi).
- A quiet, distraction‑free workspace during your shifts.
- A growth mindset: you’re open to feedback, learning new tools, and improving your phone presence.
- Confidence presenting professionalism as a representative for the business.
Bonus Points
Bonus points if you have:
- Previous experience in customer service, call centers, or receptionist roles.
- Experience with scheduling tools (Calendly, Outlook, Google Calendar, etc.).
- Comfort with basic payment talking points (card on file, secure links, etc.).
How to Apply
If this sounds like you, please apply here: https://www.ondemandassessment.com/o/JB-5BXPEMKCY/landing?source=Reddit or the Smith.ai website.
Pay & Benefits
- Flexible, long‑term hours rather than gig‑style chaos.
- Supportive team and clear paths to grow in the company.
- Healthcare and retirement benefits start at 30+ hours.
Feel free to ask any questions!