About Us
Temporal is an open-source programming model that simplifies code, makes applications more reliable, and helps developers focus on delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox and are building the team to make that happen.
Our values guide us – they are present in how we show up, make decisions, and work together to make an impact. We're curious, driven, collaborative, genuine, and humble.
Temporal is growing, and we are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we'd love to hear from you!
Summary
Join our team as Senior Manager, Platform Architecture, where you'll play a pivotal role in pioneering a new post-sales technical function at Temporal. We are building the Platform Architecture organization to own the path from purchase to safe, scalable production for our customers. In this position, you'll build and scale this function globally, defining how we run customers in production consistently and ensuring clear ownership across Sales, Support, Services, and Engineering. You'll raise the bar for what "customer success" means in a reliability-first company, empowering you to substantially impact how Temporal grows. This is a career-defining opportunity to shape a function that converts production success into long-term adoption and expansion.
What You'll Do
Build and Lead the Platform Architecture Organization
- Hire, coach, and develop a team of high-performing Platform Architects
- Establish clear role boundaries, career paths, and operating standards
- Set expectations for customer success and production readiness
- Define and measure key performance indicators (KPIs) for the team
- Collaborate with Sales, Support, Services, and Engineering to ensure customer success
- Develop and maintain a deep understanding of Temporal's product and its use cases
- Identify and address common customer challenges and pain points
- Contribute to the development of best practices and documentation
- Evangelize Temporal's platform architecture to customers and the broader community
- Travel to customer sites as needed
Requirements
- 10+ years of experience in software engineering, architecture, or a related field
- 5+ years of experience in a leadership role, managing technical teams
- Experience with cloud platforms (AWS, GCP, Azure) and containerization technologies (Docker, Kubernetes)
- Strong understanding of distributed systems, microservices, and related technologies
- Excellent communication, interpersonal, and presentation skills
- Ability to work independently and as part of a team
- Experience with open-source software and communities is a plus
- Experience with Temporal or other workflow orchestration platforms is a plus