[Hiring] Client Call Manager (Web Development Agency)

Compensation: $50/hr
Source: reddit-r-forhire

About the Role

We are a web development agency looking for a reliable Client Call Manager to join client meetings, communicate clearly, and bridge the gap between our clients and our internal development team.

The main focus of this role is client communication rather than coding or formal project management. You will join calls via Zoom or Google Meet, listen to client requests, ask relevant questions, take clear notes, and relay important details to our developers and designers.

You will not be required to write code or make complex technical decisions. However, some general familiarity with websites or software projects will help you communicate more effectively with both clients and the production team.

Main Responsibilities

Join scheduled calls with agency clients.
Communicate with clients in a professional and friendly manner.
Listen to client requirements, feedback, and concerns.
Ask follow-up questions when requirements are unclear.
Take organized meeting notes.
Send clear summaries and next steps to the internal team.
Help developers and designers understand client expectations.
Share basic progress updates with clients.
Follow up on unanswered questions or missing information.
Help reduce misunderstandings between clients and the production team.
Keep communication organized across multiple ongoing projects.

Note: This is not a sales or customer support call-center position. Conversations will focus on websites, web applications, design, development, technical updates, and ongoing client work.

Required Qualifications

Location: Currently located in the United States or Canada.
Availability: Must be available during EST or PST business hours.
Fluent English speaking and writing skills.
Comfortable speaking with clients on video calls.
Clear and professional communication style.
Strong listening and note-taking skills.
Ability to organize client feedback and explain it clearly to others.
Reliable, responsive, and comfortable working remotely.
Ability to handle several client conversations without losing important details.
Reliable internet connection and a professional environment for calls.
Previous client-facing experience is preferred (e.g., account management, business analysis, technical support, etc.).

Preferred Qualifications

The following experience is helpful but not required:

General understanding of frontend and backend development.
Familiarity with websites, APIs, databases, hosting, CMS platforms, integrations, bugs, testing, or deployment.
Experience working with developers, designers, or other technical teams.
Experience gathering requirements for website or software projects.
Experience preparing meeting summaries, task descriptions, or client updates.
Experience using AI tools for meeting notes, documentation, research, or workflow organization.
Experience working in a white-label agency environment.

About the Working Environment

We operate as an agency and support multiple client projects. In some cases, work may be delivered through a white-label arrangement, meaning you will communicate with clients as a representative of our agency or our partners. You should be comfortable following our communication style and respecting client confidentiality.

Schedule and Engagement

Part-time, ongoing, long-term opportunity.
Work will primarily take place during EST or PST business hours.
Weekly hours may vary depending on client meetings and agency workload.
Additional responsibilities or hours may become available over time.

Required Loom Video

Please include a short 1–2 minute Loom video with your application. In the video, briefly introduce yourself and cover:

Your experience communicating with clients.
Your availability during U.S. business hours.
Why you would be comfortable representing a web development agency on client calls.

The video does not need to be professionally edited. Applications without a Loom video will not be reviewed.

How to Apply

Please include a short summary of your relevant experience, your current location, your EST or PST availability, and your Loom video link.