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Toptal: Account Director
Source: weworkremotely
Headquarters: Remote URL: https://www.toptal.com/
Job Overview
Leads all aspects of the account and team from client strategy and performance to financials within an agency.
Competency
Client Relationship & Influence:
- Internal client expert
- Business-level point of escalation
- Positioned to persuade the client toward the right decisions
- Can build instant rapport with key client contacts and gain trust early on
Financial & SOW Management:
- Builds, recommends, and negotiates SOWs and retainer models
- Drives proactive SOW/MSAs, renewals, and negotiations
- Accountable for profitability goals
Industry Knowledge & Business Growth:
- Comprehensive expertise of trends applied to the client's business
- Proactively grows/expands existing business
- Partners with New Business team on RFP responses and agency pitches
Leadership & Team Management:
- Is willing to take calculated risks to achieve goals
- Produces a real-time perspective and proactively preserves client satisfaction at all times
- Anticipates impact of internal decision (i.e., resourcing) and navigates accordingly
- Works cooperatively and respectfully with cross-agency peers to instill a seamless, productive, and positive work environment
- Sets expectations on deliverables and scope
- Manages up with informed communications
- Gives honest and constructive feedback
Execution & Problem-Solving:
- Accountable for the best quality work within budget/scope
- Identifies red flags and recommends proactive solutions
- Excellent relationships with strategy, creative, production, and PM peers -- leading efforts to manage all critical business issues
- Maintains an excellent state of client relationship for the entire cross-functional team
Communication Skills:
- Direct communications tailored to all levels
- Confident presentation skills
- Ability to resolve conflict in a calm and neutral manner
- Ability to hear what isn't being said, and then guide the team accordingly
Industry Background:
- Agency background: Advertising, In-house agency, Marketing Agency
To Apply
https://weworkremotely.com/remote-jobs/toptal-account-director