Porkbun: Live Technical Support Representative
Headquarters: Oregon, USA
URL: https://porkbun.com
Position: Live Technical Support Representative (Full-Time)
Location: Remote, U.S.-based
Compensation: $40,000/year + Benefits (Higher starting salary possible for candidates with extensive domain registrar or hosting experience)
About the Role
Porkbun is a fully remote domain name registrar looking to add multiple U.S.-based, full-time Technical Support Representatives. We are looking for resourceful problem solvers who love delivering top-notch, personalized customer service via phone, chat, and email.
From .com to .pizza to .plumbing, we sell more than 500 domain extensions. We are the go-to registrar for tech-savvy individuals and developers, and we pride ourselves on offering incredible support despite our industry-low prices.
Typical issues you will handle:
- Connecting domains to services like Shopify
- Domain transfers
- Troubleshooting website connectivity
- Purchasing WordPress hosting
- Payment issues
- Connecting hosted email to Outlook
- Explaining our company name
Requirements
Experience: Professional or personal experience with domains, hosting, and DNS is required. Absent that, very strong experience in live technical support is necessary.
Important Skills:
- Ability to provide amazing live support via phone and chat, even in stressful situations.
- Professional written communication skills for email support.
- A passion for making customers happy.
- Excellent problem-solving abilities.
- At least two years of tech support experience (internal help desk or customer-facing).
- Experience with domains, DNS, or hosting.
- A steady internet connection and a quiet workspace.
- Ability to work efficiently in a remote environment.
- A tolerance for (and appreciation of) horrible, hilarious puns.
Shifts
We are hiring for the following shifts (all times Pacific):
- Saturday - Wednesday: 9 AM - 5 PM PT
- Thursday - Monday: 9 AM - 5 PM PT
Note: All 8-hour shifts include a total of one hour of paid breaks.
Benefits
- Full medical, dental, and vision benefits (single coverage) starting after 90 days.
- Optional spouse or family medical coverage with a 50% employer contribution.
- Simple IRA plan with a 3% company matching contribution (available after the first year).
Hiring Process
We utilize a three-round interview process:
- Round 1: Interview with the role’s direct manager.
- Round 2: Continued assessment.
- Round 3: Interview with our CEO.
Requirement: Before Round 1, you must have two professional references ready (including at least one direct manager). We will contact them after Round 3. After Round 3, you are invited to interview any current Porkbun employee to learn more about us.
How to Apply
Please follow these instructions EXACTLY. Failure to do so will result in your application being filtered out.
- Attach your resume and cover letter as two separate .pdf documents.
- Use the subject line: “Technical Support Representative”
- Begin your email body by copying, pasting, and answering the following questions:
- Are you based in the USA and eligible for employment (Yes/No)?
- Do you have two or more years of live technical support experience, or experience with domains, DNS, hosting (Yes/No)?
- Are you available and interested in working both Saturday and Sunday (Yes/No)?
- You may include other brief, relevant content after the questions.
- Send your email to: careers+support@porkbun.com
Original Posting: We Work Remotely