ð About PulleyPulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder-led companies are more successful in the long term. With Pulleyâs cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldnât be. Weâre a high-performing team looking for passionate, execution-focused, self-starters to help us build the next generation of equity and business management tools for founders in an AI-native world. Pulley is growing quickly with over 4,500 customers including startups like Linear, Runway, Fathom, and Roam.Our trajectory is fueled by top investors like Foundersâ Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. All of our growth has been organic, and weâre growing the team to meet the demand.ð Who We're Looking ForPulley is hiring an experienced, proactive Customer Success Manager to lead relationships with high-growth startups and scaling companies. Youâll act as a strategic consultantâensuring founders and finance leaders derive maximum value from Pulleyâs product and services suite.This role is ideal for someone who loves working with founders and executives, excels at identifying opportunities for product adoption, comfortable mapping future goals with executive personas, and takes ownership of outcomes of a customerâs success.ð What Youâll DoLead customer relationships focused on driving value across Pulleyâs product and servicesServe as a consultant by recommending best practices and strategies for deeper Pulley usageOwn customer retention, renewal performance, and risk mitigationPartner cross-functionally with Product, Support, and Implementation to improve the customer journeyGather and translate customer feedback to inform Pulleyâs roadmapLead team initiatives or projects to improve CX operations and processesð What you bring5+ years of experience in customer success or account management in SaaSExperience owning renewals and driving adoption within a high-growth productExceptional written and verbal communication skillsProven ability to build and manage relationships across multiple stakeholders