Online Hotel Reservations Specialist Customer Support

Source: remoteok

Location: Remote (U.S.)

Employment Type: Flexible Remote Position

Industry: Travel & Hospitality

About the Role

We are expanding our remote travel division and seeking detail-oriented individuals to assist guests with hotel reservations, itinerary coordination, and high-level client support. You’ll help clients select accommodations, manage reservations, and ensure every travel experience is smooth from start to finish.

Key Responsibilities

Process and confirm hotel bookings through preferred travel partners
Communicate with clients regarding rates, availability, and details
Provide professional customer service via phone, email, or chat
Research properties and destination amenities to match client needs
Maintain accurate records of reservations and client preferences

What You’ll Bring

Exceptional communication and organization skills
Enthusiasm for travel, hotels, and guest satisfaction
Self-discipline and accountability in a remote environment
Basic computer proficiency and comfort learning new systems

What We Provide

100% remote structure with flexible scheduling
Access to professional travel training and certification paths
Mentorship and advancement opportunities within Destination Knot
Access to industry discounts after completion of onboarding

Compensation

$45,000 - $65,000 a year