AI-enhanced for better readability
Job Title: [For Hire] Your Shopify store is growing. Your inbox shouldn't slow it down.
Source: reddit-r-forhire
About the Role
Is your Shopify inbox starting to become a full-time job? Between answering "Where's my order?", processing refunds, handling returns, and dealing with upset customers, it's easy for customer support to take time away from actually growing your store.
I am a Virtual Assistant and Ecommerce Customer Support Specialist looking for a long-term opportunity with a growing Shopify brand. My goal is to take customer support off your plate so you can focus on marketing, product development, and scaling your business.
Qualifications & Experience
- 8+ years of total customer service experience.
- 3+ years working directly with ecommerce businesses.
- Hands-on experience with: Shopify, Gorgias, Zendesk, Notion, Fishbowl Inventory, WooCommerce, and Google Workspace.
- Proven track record of handling 50–100 customer conversations every day across email, chat, and phone.
- Experienced in managing orders, tracking shipments, processing returns, and resolving escalations.
What You Can Expect
When working with me, you won't have to worry about:
- Customers waiting days for a reply.
- Refund and order issues piling up.
- Escalations getting out of hand.
- Having to explain the same process repeatedly—I learn fast and work independently.
How to Apply
If this sounds like what you are looking for, please send me a DM. I would be happy to chat and see if we are a good fit.