Sai Group Ltd: Customer Support Executive - AI Platform

Headquarters: Kolkata, West Bengal, India

About the Role

We are looking for a Customer Support Executive to assist users of our AI-based platform that enables database connections, file uploads, and conversational interaction with data. The ideal candidate will help customers resolve technical issues, understand product features, and ensure a smooth user experience.

Key Responsibilities

Assist users with connecting databases (MySQL, PostgreSQL, MongoDB, etc.)
Help customers upload files (CSV, Excel, etc.) and query them using AI chat
Troubleshoot basic technical and usage issues
Guide users through product features and workflows
Respond to customer queries via chat, email, or ticketing system
Escalate bugs or complex issues to the technical team with clear details
Maintain logs of customer issues and resolutions
Collect user feedback and share insights with the product team

Required Skills

Good communication skills (written & verbal)
Basic understanding of databases and file formats
Familiarity with AI tools / chat-based systems is a plus
Ability to understand technical problems and explain solutions simply
Customer-first mindset and problem-solving attitude

Preferred Qualifications

Experience in SaaS / AI / Tech support
Basic knowledge of SQL queries
Understanding of APIs and data workflows
Prior experience with customer support tools (Freshdesk, Zendesk, Jira, etc.)

What We Offer

Opportunity to work with an AI-driven product
Learning and growth in AI, data, and SaaS platforms
Collaborative and fast-growing start-up environment
Competitive salary (as per experience)

To Apply

https://weworkremotely.com/remote-jobs/sai-group-ltd-customer-support-executive-ai-platform