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Snapscale: WP Dev (Remote)
Headquarters: India, United States URL: http://snapscale.com
Key Responsibilities
- Troubleshoot and resolve WordPress website issues via Zoho ticketing system.
- Diagnose and resolve WordPress plugin conflicts and theme issues.
- Troubleshoot third-party API integrations (e.g., Cycle, Blueprint via Apient).
- Communicate ticket status updates and completion to the internal team.
Skills Requirements
- Proficiency in WordPress and PHP development.
- Working knowledge of CSS and HTML for website customization and maintenance.
- Experience with WooCommerce and eCommerce website setup and management.
- Familiarity with Cornerstone Page Builder (preferred; training can be provided).
- Strong communication skills and the ability to work collaboratively in a team environment.
Performance Metrics
- Ticket completion rate
- Average ticket resolution time
- Team communication responsiveness