Tines: Manager, Renewals
Headquarters: North America (Remote)
Location Requirement: This is a remote role that must be based in EST.
About Tines
Tines is the intelligent workflow company that powers some of the world's most important workflows. Tines has been supporting IT and security teams from a diverse range of customers, including Canva, Reddit, SAP, Coinbase, Mars, Fin (Intercom), and McKesson.
Tines 3B, launched in 2026, is the next generation of Tines – a single, secure environment for every team’s apps, agents, and automations. As an integrator across the entire tech stack, Tines is vendor-agnostic, integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. Tines has security woven into its DNA, and our platform is secure and private by design.
At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity.
The Role
Within Customer Experience, the Renewals team plays a critical role in protecting and growing our customer relationships by creating a predictable, consistent, and customer-centered renewal experience. Renewal Managers partner closely with Customer Success, Sales, Revenue Operations, Finance, Legal, and Deal Desk to manage the commercial renewal process, navigate complex negotiations, identify risk early, and ensure customers can continue their partnership with Tines with clarity and confidence.
As Manager, Renewals, you will lead and develop a high-performing team of Renewal Managers responsible for executing renewals across our customer base. You will be accountable for renewal performance, forecasting accuracy, commercial execution, team development, and the processes that allow the function to scale.
What You Will Be Doing
- Lead and develop a team of Renewal Managers, providing coaching, commercial guidance, and clear direction to drive strong customer and business outcomes.
- Own renewal performance across the portfolio, with accountability for Gross Revenue Retention, renewal rate, churn and contraction outcomes, and on-time renewal execution.
- Establish and maintain a consistent renewal forecast, providing leadership with clear visibility into renewal timing, risk, expected outcomes, and areas requiring intervention.
- Guide Renewal Managers through complex customer negotiations involving pricing, contract terms, multi-year agreements, competitive pressure, procurement, and other commercial challenges.
- Ensure renewal engagement begins early and that Renewal Managers have the customer context, risk signals, value realization, and relationship insights required to execute effectively.
- Partner closely with Customer Success to ensure clear ownership between customer outcomes and commercial renewal execution.
- Collaborate with Sales and Account Management to identify and coordinate expansion opportunities associated with renewal cycles.
- Partner with Revenue Operations to improve renewal forecasting, CRM workflows, dashboards, automation, reporting, and operational discipline.
- Develop scalable renewal motions across customer segments, including high-touch, mid-touch, and digital or automated approaches.
- Establish clear renewal playbooks, timelines, escalation paths, handoffs, and operating cadences.
- Establish and manage metrics and KPIs that measure renewal effectiveness (GRR, logo retention, forecast accuracy, etc.).
- Recruit, onboard, develop, and retain strong commercial talent.
What You Will Bring
- 7+ years of experience in SaaS, enterprise software, Customer Success, Account Management, Renewals, Sales, or a similar commercial customer-facing environment.
- 3+ years of people leadership experience, with a demonstrated track record of coaching and developing high-performing teams.
- Experience owning or managing a meaningful recurring revenue portfolio and delivering against retention or renewal targets.
- A strong understanding of SaaS business metrics including ARR, Gross Revenue Retention, Net Revenue Retention, churn, contraction, renewal rate, and expansion.
- Experience building and managing renewal forecasts with a high degree of operational rigor and predictability.
- Strong commercial judgment and experience navigating pricing, negotiation, procurement, contracting, and customer objections.
- Ability to coach teams through complex commercial situations while balancing customer relationships, revenue protection, and long-term business value.
- Strong analytical skills and the ability to use data to identify trends and diagnose performance.
- A track record of improving workflows, standardization, automation, or systems to increase organizational efficiency.
- Strong cross-functional leadership skills and demonstrated ability to influence stakeholders across the organization.
- Excellent communication skills, with the ability to navigate both detailed commercial discussions and senior executive conversations.
Compensation
Target Annual Compensation: $150-170K OTE (70/30 split)
Additional Information
- Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
- Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.
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