Job Title: Customer Care Rep (Remote - Philippines Only)

Company: US Data Analytics Software Company Source: reddit-r-forhire

About the Role

We are a US-based data analytics software company looking for a Customer Care Representative to own our help desk. This is a full-time, 100% remote position.

Note: This role is open to candidates based in the Philippines only.

Responsibilities

Own tickets from open to close (phone, email, and online support).
Troubleshoot issues, identify root causes, and escalate when necessary.
Collaborate with the development team to verify fixes.
Keep customers updated throughout the ticket lifecycle.
Maintain support documentation and flag upsell opportunities (e.g., training, custom reports).

Requirements

At least 5 years of customer support experience.
At least 5 years of data analytics experience.
Proficiency in Microsoft SQL Server (queries, stored procedures, database jobs).
Strong troubleshooting and communication skills.
Ability to work well independently as a self-starter.

Nice to Have

Experience in the transit industry.
Familiarity with TransTrack, ViewPoint, FreshDesk, JIRA/Confluence, or Power BI/Fabric.

Compensation & Details

Salary: $1,000 - $1,500 USD/month (paid in USD).
Schedule: Work hours must overlap with North American business hours.

How to Apply

Please PM the recruiter with your LinkedIn profile link only.
PMs only; no other application methods.