Care Coach at Maven Clinic

Maven Clinic: Care Coach

Headquarters: Remote

About Maven Clinic

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs.

Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors. Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com.

Award-Winning Culture

Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• TIME 100 Most Influential Companies (2023, 2026)
• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• Fast Company Most Innovative Companies (2020, 2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

About the Role

We are looking for a mission-driven health coach to join our team to provide world-class care delivery services to Maven members. Our Care Delivery team consists of care coaches and care advocates who help our members navigate digital care and access the tools to unlock their best experience and outcomes. As a Care Coach, you’ll coordinate care for our members beyond the digital space. Through goal setting and program opt-in, you’ll drive behavior change and improved outcomes for higher-risk members.

Our Care Delivery team works remotely and supports Maven members 24/7/365. We are currently hiring for the following shift:

• Monday-Friday 3-11:30p EST

What You’ll Do

• Drive program engagement by clearly communicating the value of Maven’s care coaching model, optimizing opt-in rates, and supporting long-term behavior change.
• Co-create SMART goals with members and own their progress by tracking adherence, adjusting care plans, and course-correcting within Maven’s clinical program design.
• Manage a caseload of members and engage with them through ongoing messaging, video appointments, and outreach.
• Adhere to clinical program guidelines and protocols while utilizing motivational interviewing skills and behavior modification techniques to remove barriers and promote optimal health outcomes.
• Move fast to assess member knowledge and barriers and provide personalized health education to members across varying ages, backgrounds, cultures, and literacy levels.
• Collaborate with providers on members’ care teams to translate clinical recommendations into actionable next steps.
• Lead with data by remotely monitoring member health data and platform activity to identify risks early and follow established protocols.
• Remove barriers to care by coordinating seamlessly across Maven’s digital network, in-person provider networks, and external partners.
• Embrace a continuous-learning mindset by participating in and leading efforts to improve quality of care and clinical outcomes.
• Act as a team player by providing coverage to ensure that all members receive appropriate care and timely responses.

What You’ll Bring

• 1-2+ years experience in clinical work as a nurse (RN) with a focus on patient education, motivational interviewing, and driving clinical outcomes.
• Demonstrated experience working with the maternity population and/or individuals navigating family planning or fertility care.
• Training and experience coaching individuals to achieve specific health outcomes (e.g., medication management, nutrition and exercise goals, managing blood pressure).
• Ability to remain flexible with changes, work efficiently to meet member demand, and maintain a growth mindset.
• Ability to communicate with patients empathetically in writing and verbally.
• Experience achieving KPIs relevant to patient outcomes, including opt-in rates, follow-up adherence, and member satisfaction.
• Demonstrated ability to quickly learn and adapt to new digital health tools and platforms.
• Embrace AI tools as part of daily workflows to enhance efficiency and improve member outcomes.
• Strong telehealth competency, including comfort in conducting phone outreach and video calls. Reliable access to high-speed internet.
• Preferred: Health coaching certification (NBC-HWC or ICF).
• Preferred: Experience in a start-up or fast-paced environment.
• Preferred: Experience coaching across multiple modalities (video, text/chat, phone).
• Preferred: Comfort with technology tools like Google Suite, CRM platforms, EHRs, and Zendesk.

Compensation and Location

• Base Salary Range: $62,000 - $78,000 per year (plus equity and benefits).
• Work Authorization: This role requires active work authorization in the US.
• Eligible States: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, WI.

Benefits

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning, and pediatrics.
• Whole-self care through wellness partnerships.
• Hybrid work, in-office meals, and "work together" days.
• 16 weeks 100% paid parental leave and new parent stipend (for employees with 1+ year of tenure).
• Annual professional development stipend and access to a personal career coach.
• 401K matching for US-based employees, with immediate vesting.
• Employer-covered health, dental, and insurance plan options.

Note: These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Equal Opportunity Employer

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

To apply: Click here to apply via We Work Remotely