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hey contact heroes GmbH: Freelancer (m/w/d) im Customer Service Inbound - weltweit - 100% Remote
Source: weworkremotely
Headquarters: Germany Hamburg
100 % Remote - weltweit (außer Deutschland)
hey contact heroes is launching a new, larger project for a well-known mobile communications brand in the prepaid customer service area. This is an inbound service.
We are looking for reliable, motivated freelancers worldwide, residing outside of Germany, to support us long-term in inbound customer service.
If you do not live and work in Germany and would like to work remotely as a freelancer, you've come to the right place.
About the Role
What you can expect:
- Processing inbound calls related to prepaid products, tariffs, SIM cards, top-ups, and basic technical inquiries
- Professional project environment with dedicated contact persons
- Flexible working hours within the project framework; you decide when you work
- Compensation per hour or per productive minute (depending on the project model)
- 100% Remote - Work from your location worldwide (except Germany)
Requirements
1. Legal & Formal Requirements:
- Freelancer status in the respective country of residence
- Residence outside of Germany
- Ability to issue proper invoices to international clients (us) in accordance with the legal requirements of your own country
- Fulfillment of tax obligations in your own country
2. Technical & Personal Requirements:
- German language skills at C1/C2 level
- Experience in telephone customer service is an advantage
- Independent working style & organization
- Long-term interest in project participation
3. Technical Requirements:
- Stable internet connection (at least 50 Mbit/s)
- Headset, two monitors, webcam, and a powerful PC
- Quiet, undisturbed workplace in the home office (no access for third parties)
- Secure handling of web-based tools
Benefits
Your advantages:
- Long-term major project with stable utilization
- Attractive and fair conditions, depending on the project model
- Personal support from an experienced team
- High flexibility, you plan your assignments independently
Ready to become a Hero?
Then apply now - we look forward to welcoming you to the project!