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CountriTech: Remote Contract Call Center Support Agent Non-Voice
Headquarters: Karnataka
Remote Contract Call Center Support Agent Non-Voice - Rs 140 per hour
We are seeking a dedicated and professional Remote Contract Call Center Support Agent to join our team. This role requires individuals to provide high-quality customer support services during night shifts in a fully remote capacity. Candidates must utilize their own laptop and maintain a reliable internet connection to perform job responsibilities effectively.
Key Responsibilities
- Manage inbound and outbound customer calls with professionalism and courtesy.
- Deliver accurate information, address inquiries, and resolve concerns to ensure customer satisfaction.
- Maintain detailed and accurate records of customer interactions in the system.
- Adhere to company policies, call scripts, and established quality standards.
- Identify and escalate issues that require specialized support or resolution.
Required Qualifications
- Personal laptop and high-speed internet connection are mandatory for this role.
- Strong verbal communication skills in English.
- Prior call center or customer support experience will be an advantage.
- Availability to work during scheduled night shifts.
- Must not be engaged in any other professional employment during the contractual period.
- Strong interpersonal skills with the ability to remain composed under pressure.
Compensation and Contract Terms
- Compensation: Rs. 140 per hour.
- Employment Type: Contractual, Remote (Night shift only).
- Exclusivity: Candidates must not hold concurrent employment during the engagement.