AI-enhanced for better readability
[Hiring] Customer Engineer + Virtual Assistant - Online Services Platform
Source: reddit-r-forhire
About the Role
I'm building an online services platform and need a dependable all-rounder to own customer support and keep daily operations running smoothly.
Responsibilities
- Own customer tickets from open to close (email, chat, phone).
- Troubleshoot technical issues, find root causes, and escalate when needed.
- Test platform features daily, including page load speed, SMS/OTP delivery, and responsiveness.
- Keep customers updated throughout the ticket lifecycle.
- Maintain support docs and flag upsell opportunities (training, custom reports).
- Handle scheduling, emails, and internal documentation as a virtual assistant.
Requirements
- Fluent written and spoken English.
- At least 2 years of customer support experience.
- Basic technical literacy: browsers, dev tools, and troubleshooting workflows.
- Self-starter, works well independently.
- Organized, responsive, and consistent.
Nice to Have
- Experience with SaaS products or data analytics tools.
- Familiarity with help desk platforms (FreshDesk, Zendesk, JIRA/Confluence).
- Basic SQL or API knowledge.
- Prior QA or testing experience.
Compensation & Details
- Pay: $15-$25/hour USD, paid in currency via PayPal or bank transfer.
- Hours: 20-30 hours per week, flexible schedule.
- Availability: Work hours must overlap with North American business hours.
How to Apply
To apply, send a PM with your location (City, State) and 2-3 sentences on your relevant experience.