Porkbun: Live Technical Support Representative
Headquarters: Oregon USA URL: https://porkbun.com
Live Technical Support Representative — Full-Time (40 hrs/week, Sat–Sun required, Tues-Wed off) — $40,000/year + Benefits — Locations: CA, ID, OR, TX, WA
About the Role
Porkbun is a fully remote domain name registrar looking for a resourceful problem solver who loves delivering top-notch customer service. You will provide amazing and personalized phone support. If you’re good at diagnosing technical issues, enjoy helping customers, and can deliver a mind-blowing experience via phone, chat, and email support, then please apply!
We are hiring multiple U.S.-based, full-time Technical Support Representatives.
Responsibilities
- Answering phones and chats will be the primary priority of this role.
- Typical issues include:
- “How do I connect my domain to Shopify?”
- “How do I transfer my domain to Porkbun?”
- “My website isn’t working.”
- “How do I purchase WordPress hosting?”
- “Why didn’t my payment go through?”
- “How do I connect my hosted email to Outlook?”
- “Why is your company named Porkbun?”
Requirements
- Experience – professional or personal – with domains, hosting, DNS is required, or, absent that, very strong experience in live technical support.
- Proven technical and diagnostic ability.
- Live support experience that spans multiple modes of support, such as email, chat, and phone, is valued.
- Important skills:
- Provide amazing live support via phone and chat, even in the face of customer stress.
- Write emails with a professional tone.
- Love making a customer happy.
- Excellent problem solver.
- At least two years of tech support experience, either at an internal help desk or customer-facing position.
- Experience with domains, hosting, and DNS.
- Steady Internet connection and a quiet room to work out of.
- Work efficiently in a remote work environment.
- Fine with horrible hilarious puns.
- Must be based in one of the following states: California, Idaho, Oregon, Texas, or Washington.
- Must be available to work Saturday and Sunday.
Compensation
- Starting pay: $40,000 / year + benefits
Benefits
- Full medical, dental, and vision benefits (single), starting after 90 days.
- Simple IRA plan with a matching 3% company contribution after the first year.
- All 8-hour shifts include a total of one hour of paid breaks.
To Apply
Follow the instructions below EXACTLY:
- Attach your resume and cover letter to an email as two separate .pdf documents.
- Address your email with the subject line “Technical Support Representative”.
- Begin your email body by copying, pasting, and responding to the below qualifying questions. If you are responding NO, we are sorry, but you are not eligible for the role:
- Are you based in the USA and eligible for employment (Yes/No)?
- Are you based in one of the following states: California, Idaho, Oregon, Texas, or Washington (Yes/No)?
- Do you have two or more years of live technical support experience, or experience with domains, DNS, hosting? (Yes/No) If yes, which?
- Are you available and interested in working both Saturday and Sunday(Yes/No)?
- Feel free to add other relevant, brief content to your email but it must begin with those questions and your accurate responses.
- Send that email with attachments to careers+support@porkbun.com
Shift
- Standard Shift: Thurs - Mon, 9 AM - 5 PM Pacific Time
About Porkbun
We’re making a big splash in a multi-billion-dollar industry. We have seen incredible growth in our business fueled by word of mouth, savvy marketing, and mass-market accolades such as being recognized by USA Today in 2023 and 2024 as the Best Domain Registrar. We are the #1 registrar as ranked by our 100% real TrustPilot customer reviews. We have over 400,000 active customers and nearly 3,000,000 domains under management. But we're a small team, and that means a single, motivated individual can make a huge impact.
Porkbun is committed to a policy of nondiscrimination in employment on any basis. This is a fun place to work, but we’re not blind optimists; instead, our culture thrives on clear-eyed assessments to recognize and solve problems. Also, everyone who works here is genuinely nice.