Product Manager Customer Care

Product Manager - Customer Care

Source: remoteok

Location: Remote (Argentina or Uruguay)

About the Role

Ryz Labs is seeking a Product Manager - Customer Care to lead the strategy, optimization, and integration of our customer support ecosystem for one of our clients. This role will own the roadmap and performance of all customer care platforms, ensuring seamless contact routing, CRM integration, and operational excellence across global teams.

Key Responsibilities

• Product Ownership & Strategy
  • Own the end-to-end product lifecycle for all Customer Care platforms.
  • Define and execute the roadmap for customer support tools and integrations.
  • Identify optimization opportunities to improve customer experience, response times, and operational efficiency.
  • Align product initiatives with overall ecommerce and business goals.
• CRM & Platform Management (Required)
  • Manage and optimize CRM and contact center platforms, including:
    • Salesforce
    • NICE inContact
    • RingCentral
    • HubSpot
  • Oversee integration and performance across all systems.