PagerDuty: Enterprise Account Executive (San Francisco)
Headquarters: Remote (USA - San Francisco, CA) Source: weworkremotely
About PagerDuty
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more.
The Role
PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team. As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market.
Key Responsibilities
- Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.
- Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.
- Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.
- Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.
- Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.
- Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.
- Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.
Basic Qualifications
- 8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software.
- Proven success managing a quota in complex, long-cycle enterprise sales.
- Demonstrated experience selling to and influencing C-level executives.
- Proficiency with Salesforce (SFDC) for pipeline management and forecasting.
- Bachelor’s degree or equivalent experience.
Preferred Qualifications
- Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
- Experience managing high-value accounts.
- Track record of success with multi-product sales and solution-based selling models.
- Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.
- Strategic thinker with exceptional communication, negotiation, and relationship-building skills.
Compensation
The base salary range for this position is $131,000.00 - $170,500.00 USD. This role may also be eligible for bonus, commission (50/50 split), and/or benefits.
Note: Base salary ranges are determined by role, level, and location. The range reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Individual pay is determined by factors including market location, job-related knowledge, skills/competencies, and experience.
Benefits & Perks
Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty (companywide paid days off in addition to PTO)
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure.
Location & Work Environment
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto.
Location Restrictions: We cannot employ candidates residing in:
- Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
- Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
- United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Additional Information
- Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story.
- Equal Opportunity: PagerDuty is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
- Accommodations: PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities. Should you require accommodation, please email accommodation@pagerduty.com.
- Privacy: By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.