Customer Engagement Lead - Consultant Role - Remote

Source: reddit-r-forhire

Above and Beyond Talent is seeking a Customer Engagement Strategy Consultant with experience in communications, marketing, and customer experience strategy to design and lead enterprise-wide engagement initiatives that drive loyalty, retention, and revenue growth.

Requirements

Bachelor’s degree; Master’s preferred in Business, Strategy, Communications, or related field
7–10 years of experience in communications, marketing, customer engagement, experience strategy, or enterprise communications
Salesforce Marketing Cloud Engagement (formerly Pardot)
Proven ability to craft customer-centric messaging and improve communication processes
Strong stakeholder management and cross-functional collaboration skills
Proven track record of leading strategic initiatives with measurable business impact
Experience building enterprise capabilities and leading cross-functional transformation

Responsibilities

Build and lead a multi-year customer engagement strategy aligned to business growth, transformation, and customer journey priorities.
Translate customer insights into engagement frameworks that drive loyalty, retention, and revenue.
Partner cross-functionally to embed customer-centric engagement into business planning and execution.
Develop and oversee customer communications across key journey moments, including launches, policy updates, pricing, and strategic initiatives.
Shift messaging from transactional to strategic, ensuring relevance, consistency, and alignment with brand voice.
Apply journey mapping, service design, and automation to deliver scalable, personalized experiences.
Own engagement KPIs (retention, NPS, revenue impact, and engagement metrics) and drive continuous improvement through analytics and testing.
Lead change communication strategies, stakeholder alignment, and internal readiness for enterprise initiatives.
Train and mentor teams on customer-centric communication, brand voice, and engagement best practices.
Establish governance models, approval processes, and enterprise engagement capabilities to scale and optimize customer engagement.

Compensation

Payrate: $70.00 to $75.00

Location

Remote

Must be authorized to work in the US

To Apply

Email your resume and availability to apply@aandbtalent.com