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A-Line Staffing Solutions: Remote Benefits Customer Service Representative (Must live in Buffalo)
Headquarters: New York
Job Title: Remote Benefits Customer Service Representative
Pay:
- $16.50 an hour Bi-weekly
- $17.25 an hour for Bilingual Candidates (English and Spanish)
- After 30 days: Bilingual Pay Rate bumped to $18.75
- After 30 days: Regular Pay Rate bumped to $18.00
Job Type: Remote in Buffalo, NY (MUST BE LOCAL TO BUFFALO, NY)
Shift Options:
- No weekend shifts - ever!
- Work Monday through Friday only.
- During peak season: Full-time (40 hours/week) with potential overtime.
- During off-peak: Hours may vary between 32-40/week, based on client needs.
- Must be flexible to work shifts between 7:00 AM - 8:00 PM, with occasional extended hours up to 10:00 or 11:00 PM for short periods.
- West Coast roles may require availability from 5:30 AM - 8:00 PM.
About the Role
Join our team as a Benefit Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people's lives every day.
Responsibilities
- Guide members through benefits enrollment and assist with updates to health and/or pension plans.
- Deliver personalized support via phone, email, and webchat - we prioritize quality over speed.
- Start on a single client account, and over time, be cross-trained to support multiple clients.
- Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex.
- Interpret plan documents and explain them in simple, easy-to-understand language.
- Handle confidential information responsibly in line with HIPAA and data privacy standards.
Requirements
- Important Note: This is a remote position; however, you must be local to the area. You'll need to visit the office on Day 1 to pick up equipment, and occasionally attend in-person meetings or special projects.
- High school diploma or GED required.
- Customer service or call center experience is a plus, but not required - we'll train the right person!
- Strong communication and problem-solving skills.
- Ability to adapt your service approach to meet a variety of personalities and communication styles.
- Tech-savvy with basic computer proficiency.
Benefits
- Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance.
- A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.
Bilingual Candidates
- We're especially looking for fluent Spanish or French speakers - earn $0.75/hour extra for bilingual proficiency!
How to Apply
If you are interested in this position, please apply OR submit your resume to: Saw Hlaing