The Hello Team: Bilingual Customer Service Agent (Cantonese/English) also Korean
Headquarters: New Jersey
URL: https://www.thehelloteam.com/careers
About the Role
We are seeking a Healthcare Customer Relations Specialist to join our remote team. In this role, you will provide compassionate, high-quality support to patients and health plan members across a variety of channels. Working from the comfort of your home, you will assist with appointment scheduling, plan enrollment, and general inquiries, ensuring each interaction reflects empathy, accuracy, and professionalism. If you thrive in a customer-focused environment and are passionate about improving the healthcare experience, we'd love to hear from you.
Key Responsibilities
- Handle customer inquiries and provide accurate information via phone calls (inbound, outbound) and email
- Make outbound calls to schedule appointments and follow up with patients
- Enroll members in health plans and assist with plan details
- Perform administrative tasks related to customer service
- Maintain accurate and detailed records of customer interactions
- Provide exceptional service to ensure customer satisfaction
Qualifications & Requirements
- Fluency in English and Cantonese or Korean/English (verbal and written) required
- Availability to work 9:00 AM to 5:00 PM EST (United States)
- Excellent communication and interpersonal skills
- Previous experience in the Healthcare sector is a plus (but not required)
- Previous experience in customer service is a plus
- Must be organized and have the ability to multitask in a fast-paced environment with attention to detail
- Ability to work independently and meet deadlines with minimal supervision
- Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet required
Compensation & Benefits
- 100% remote work
- Compensation in USD
- Full-time position with 40 hours per week
- Opportunity to help elderly individuals and contribute to their well-being
- Great work environment with potential for growth
- Up to $800K in hiring bonus after 6 months (restrictions apply)
This position is ideal for bilingual professionals who can effectively communicate with both English and Cantonese-speaking patients, ensuring culturally sensitive and linguistically appropriate healthcare support.