Back to all jobs

HR Services Contact Center Associate at Home Depot

RemoteOK
Apply NowSign in to track
AI-enhanced for better readability

HR Services Contact Center Associate

Req ID: 180736 Source: remoteok

Position Purpose

The Contact Center Associate works as part of a team in Home Depot's HR Service Center, providing quality customer service to associates and managers through inbound or outbound calls, faxes, or emails. This role focuses on resolving pay and HR-related issues in a timely manner.

Key Responsibilities

  • 90% Call Handling: Handle incoming calls, identify and document issues, process necessary transactions, or escalate issues to Tier II for further research and resolution.
  • 10% Special Projects: Assist with special projects as assigned.
  • Support organizational changes through high-volume transactional support as needed.
  • Process transaction requests received via call, mail, fax, or email.
  • Provide exceptional customer service.

Requirements

Minimum Qualifications

  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
  • High school diploma or GED.
  • Minimum of 1 year of work experience.

Preferred Qualifications

  • Associate Degree, some college education, or HR experience in a shared services environment.
  • Case Management application experience.
  • Bilingual (Spanish) is a plus.
  • Excellent interpersonal, communication, and probing skills.
  • Patience, teamwork, self-motivation, and a positive, confident attitude.
  • Adaptable, flexible, and a history of punctuality and good attendance.

Competencies

  • Basic computer and phone knowledge (including experience with DOS applications).
  • Exceptional customer service and phone skills.
  • Proven ability to perform in an unpredictable, fast-paced environment.
  • Ability to navigate through multiple computer applications simultaneously during a call.
  • Careful attention to detail.
  • Exhibits ownership and empowerment.
  • Strong typing skills.

Additional Information

  • Reports to: Contact Center Supervisor.
  • Direct Reports: None.
  • Travel Requirements: Typically requires overnight travel less than 10% of the time.
  • Physical Requirements: Most of the time is spent sitting in a comfortable position with frequent opportunity to move about. Rare need to move or lift light articles.
  • Working Conditions: Located in a comfortable indoor area. Unpleasant conditions are infrequent.

Similar jobs