TTEC: Bilingual Insurance Customer Support Associate - Spanish-English - Remote USA
Source: weworkremotely
Headquarters: Georgia
About the Role
Your potential has a place here with TTEC's award-winning employment experience. As a Bilingual Insurance Customer Support Associate working remotely, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
Responsibilities
As an Insurance Customer Support Associate, you'll:
- Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
- Educate, support, and update our Brokers throughout the entire lifecycle.
- Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
- Provide concierge-level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.
- Report to a Team Lead.
- Contribute to the success of the customer experience and the overall success of the team.
Requirements
- 1 year or more of customer service experience
- High school diploma or equivalent
- Recognize and solve problems of mid-to-high level customer service issues
- Computer experience
- Bilingual in English and Spanish
- High-speed internet (> 15 mbps)
- Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
Compensation
- Base wage of $17 per hour plus performance bonus opportunities
- Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.