Job Title: Global Controller

Headquarters: Americas Remote

About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, my name is Diep N, VP, Finance at Customer.io, and I'm looking for a Global Controller to take the close, the books, and our control environment and make them theirs.

We're a global, remote-first, private company built on subscription and usage-based revenue, and as we grow we need a controller who can lead the team already in place and sharpen the fundamentals. You'll lead a team of ~7, growing, across revenue accounting, close, AP/AR, payroll, and treasury, and partner closely with me and, given our CFO's broad remit, with stakeholders across Sales, Legal, IT, HR, and Engineering.

What you'll do

Lead monthly and quarterly close: Manage GL, AP/AR, payroll, and account reconciliations, delivering accurate, timely US GAAP financials. Close currently runs ~10 business days; get us to 6-8 days within your first 12 months, with fewer post-close adjustments and aged reconciliations.
Own revenue accounting: Serve as our technical accounting authority on subscription and usage-based revenue recognition (ASC 606), including the ARR-to-GAAP bridge: reconciling ARR, billings, deferred revenue, contract assets, and usage true-ups to reported revenue, and explaining the delta to leadership and the board in plain terms.
Author technical accounting position memos: Focus on contract modifications, SSP allocation, variable consideration, and capitalized contract costs.
Own equity compensation accounting (ASC 718): Manage grant accuracy, 409A timing, expense, modifications, and cap-table integrity, in partnership with stock plan administration.
Manage and grow a team: Lead a team of ~7, with room to scale, building trust quickly and developing the leads beneath you.
Build a control framework: Create a framework suited to a global, remote-first, private company with subscription and usage-based revenue, keeping the books audit-ready.
Own accounting systems roadmap: Drive automation across close and reporting.
Manage treasury operations: Oversee cash management and banking relationships, and partner on FX exposure monitoring given our multi-currency footprint.
Manage external relationships: Run our external audit relationship and coordinate with external tax partners on compliance, provisions, and filings.
Manage global operations: Handle statutory accounting coordination, payroll and contractor controls, entity reporting, and work with Legal, HR, and Tax on international compliance.

What we're looking for

10+ years of progressive accounting experience, including leading a team through managers or leads.
A Big 4 (or equivalent top-tier public accounting) foundation.
Deep US GAAP mastery, particular strength in subscription and usage-based revenue recognition (ASC 606).
A concrete, personally-owned automation or AI deployment in accounting with a measurable result (e.g., eliminating a manual reconciliation, reducing close time, or lowering error rate).
Experience scaling an accounting function that was already running, not building one from zero.
A proven track record with external audits and keeping books audit-ready.
Strong leadership and communication skills, with credibility partnering with senior, cross-functional stakeholders.
Nice to have: Internal controls or SOX-readiness experience; remote-first/globally distributed company experience; M&A or deal accounting exposure; CPA license (active or inactive).

Compensation & Benefits

We believe in transparency. Starting salary for this role ranges from $250k to $280k USD (or equivalent in local currency), structured by geographic zone and depending on experience. In addition to base salary, this role includes an equity grant in the form of stock options.

Our inclusive benefits package includes:

100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
16 weeks paid parental leave.
Unlimited PTO.
Stipends for remote work and wellness.
Professional development budget.
See full benefits here →

Our Process

30-minute recruiter screen
45-minute hiring manager screen
Two 30-minute cross-functional chats: one with a Legal partner, one with a People partner
60-minute case review call
30-minute bar raiser call with our CFO

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Note: Zoom is the only video conference platform that we use. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us!

To apply: https://weworkremotely.com/remote-jobs/customer-io-global-controller

Global Controller at Customer.io