PagerDuty: Senior Director, Field Enablement
Headquarters: Remote (USA - San Francisco, CA)
About PagerDuty
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more.
About the Role
PagerDuty is seeking a Sr. Director, Field Enablement to join our diverse, customer-focused team. As Sr. Director of Field Enablement, you will lead a team of enablement professionals supporting our sales, customer success, and partnership organizations.
You will build and scale our global enablement function to ensure our customer-facing teams are equipped to sell and support our diversifying product portfolio as we enter our next phase of growth. This is an exciting opportunity to shape the enablement strategy for a high-growth SaaS company and directly improve teams' capabilities and productivity worldwide. The ideal candidate is a strategic, seasoned enablement leader passionate about gathering customer feedback and competitive intelligence to develop programs that drive sales excellence and business results.
Key Responsibilities
- Develop, execute, optimize, and assess enablement programs in partnership with sales and customer success leadership, determining priorities and success metrics with key stakeholders.
- Gather and share insights from customers, competitors, and the market to enable the positioning of PagerDuty’s value proposition.
- Drive the creation of learning programs and events that align with overall sales and company strategy, enhancing team capabilities, productivity, and high-level selling skills.
- Build and maintain an enablement delivery platform that provides scalable, measurable content and learning resources to sales, customer success, and partnership teams.
- Collaborate with marketing and product marketing to develop highly effective and repeatable sales messaging, selling tools, and collateral.
- Design and maintain an end-to-end sales onboarding program in collaboration with HR that certifies new hires on company strategy, product messaging, and sales processes.
- Develop and lead the everboarding process for the sales team to ensure the continued development of required behaviors and skills to successfully operate a consumption-driven business.
- Build out and scale enablement support functions for Customer Success and Partnerships organizations.
- Communicate the enablement strategy, roadmap, and KPIs to stakeholders across all global organizations.
- Develop and maintain a library of sales enablement resources, including sales playbooks, battle cards, product collateral, and competitive intelligence.
- Drive adoption and utilization of sales enablement tools such as MindTickle and Highspot.
- Partner with the sales systems team to drive adoption and utilization of sales tools such as Clari, Salesloft, Salesforce, and others.
- Conduct regular assessments and audits of sales processes and identify areas for improvement and optimization.
- Set key metrics to assess the impact of sales enablement efforts on sales performance.
- Stay up-to-date with industry trends, best practices, and emerging technologies in sales enablement.
Basic Qualifications
- Bachelor's degree in business, marketing, or a related field (MBA is a plus).
- 10+ years of sales enablement experience or a combination of sales/post-sales, sales training, and enablement roles.
- 5+ years of management experience leading and developing enablement teams.
- Proven track record of building and delivering innovative, strategic sales enablement programs, including training, onboarding, certifications, and sales events.
- Experience implementing and maintaining content management platforms such as Highspot or Seismic.
- 3+ years of experience in high-velocity, high-growth startup environments, preferably in the SaaS space.
Preferred Qualifications
- Strong understanding of sales methodologies such as Force Management, MEDDIC, and forecasting best practices.
- Excellent communication and presentation skills, with the ability to effectively train and influence sales professionals at all levels.
- Experience with Sales Operations and Salesforce.com.
- Proficiency in using sales enablement tools, CRM systems, and content management platforms (e.g., Salesforce, Seismic, CRM Analytics).
- Analytical mindset with the ability to provide actionable insights.
- Knowledge of Sales Manager training and sales coaching, particularly for Enterprise sales.
- Strong program and project management skills.
- Detail and results-oriented with the ability to balance strategic planning and hands-on execution.
- Collaborative and team-oriented approach.
- Track record of driving sales enablement initiatives across different regions and markets.
Compensation
The base salary range for this position is 180,000 - 303,600 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Base salary ranges are determined by role, level, and location.
Additional Information
Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story.
Location Restrictions: PagerDuty operates a hybrid work model. We cannot employ candidates residing in:
- Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
- Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
- United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
What We Offer:
- Competitive salary and comprehensive benefits package
- Flexible work arrangements
- Company equity and ESPP
- Retirement or pension plan
- Generous paid vacation, holidays, and sick leave
- Dutonian Wellness Days & HibernationDuty
- Paid parental leave (22 weeks for pregnant parent, 12 weeks for non-pregnant parent)
- Paid volunteer time off (20 hours per year)
- Company-wide hack weeks and mental wellness programs
Equal Opportunity: PagerDuty is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Please review our Privacy Policy.
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