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Job Title: Junior Contact Center Agent
Source: remoteok
Annual Gross Salary Range: 15,732€ – 17,805€ (depending on experience).
About Volkswagen Group Services
Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication, and administrative and financial services.
We are focused on our clients’ activities and take responsibility for carrying them out on their behalf. We are currently looking to grow our team with a Junior Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project.
Responsibilities
- Providing roadside assistance in a safe, professional, and timely manner.
- Acknowledging and resolving customer complaints.
- Processing inquiries received via phone.
- Identifying customer needs and helping customers using specific features.
- Analyzing and reporting product malfunctions.
- Assisting in training new employees when requested by management.
- Updating our internal databases with information about technical issues and useful discussions with customers.
- Informing customers about new features and functionalities.
- Following up with customers to ensure their technical issues are resolved.
Requirements
- High school diploma or equivalent (mandatory).
- Native-level German or minimum C1 proficiency (mandatory).
- Fluent in English (mandatory).
- Availability to work in a shift-based schedule (mandatory).
- Previous experience in a Customer Care Specialist or similar Customer Service Representative (CSR) role (preferred).
- Familiarity with the automotive industry (considered an advantage).
- Experience using help desk software and remote support tools.
- Solid understanding of CRM systems.
- Excellent communication and problem-solving skills.
What We Offer
- Competitive Salary and Benefits.
- Opportunity for rapid growth in the company.
- Training according to your career path.
- Collaborative work environment.
- Multicultural teams.
- Proactive support.
Ref. Level: B