Client Success Manager — Remote, Part-Time or Full-Time
Company: The Winter Companies Source: reddit-r-forhire
The Winter Companies is a performance-marketing and software company looking for a Client Success Manager to own and grow our client book. We currently manage 60+ active client relationships, including lead buyers, affiliate and traffic partners, and ping-post partners. We are seeking one person to own the entire relationship lifecycle, from initial conversation and onboarding through retention, expansion, and renewal.
What You’ll Own
- Account Management: Review the client book every week, ensuring a clear next step and deadline for every account.
- Growth: Grow existing accounts by increasing caps, expanding into new verticals and channels, and reactivating dormant buyers.
- Onboarding: Recruit and onboard new buyers and traffic partners, coordinating integrations with the engineering team.
- Negotiation: Negotiate pricing, caps, payment terms, and return policies to protect margin and cash flow.
- Performance Monitoring: Identify declining acceptance rates, bids, or volume early; diagnose issues and drive the necessary fixes.
- Conflict Resolution: Resolve lead-quality disputes using data, manage renewals, and follow up on overdue invoices.
- Reporting: Keep Pipedrive and Teamwork current and report on the book's production each week.
What We’re Looking For
- Experience: 2+ years owning client or partner accounts, with measurable results in retention, expansion, or new business.
- Organization: Strong organization and follow-through skills across a large volume of relationships.
- Data Literacy: Confidence in reading performance data and translating it into specific, actionable steps.
- Communication: Excellent written and spoken English, including the ability to lead client calls and negotiate effectively.
- Industry Knowledge: Experience in lead-generation or performance-marketing (caps, acceptance rates, returns, CPL, EPC), or a proven track record of learning technical industries quickly.
- Technical Skills: Hands-on CRM experience.
- Bonus: Existing home-services buyer/affiliate relationships and experience with lead-distribution platforms are a plus.
Why This Role
We have already built the necessary tooling: our platform ranks the client book, flags accounts needing attention, drafts outreach, and records decisions. You will have the systems and an established client book to work with, along with full ownership of the results.
Logistics & Compensation
- Location: Remote
- Schedule: Part-time or full-time; must be available during America/Chicago business hours.
- Compensation: Base compensation of $15–25 USD/hour, based on qualifications, plus performance-based bonuses tied to retention and revenue growth.
How to Apply
Apply via our online form here
Note: The application will ask about the accounts you have owned, the results you have delivered, and how you handle real client situations. Please apply directly through the form.