Toptal: Group Account Director

Headquarters: Remote URL: https://www.toptal.com/

Job Overview

Assumes responsibility for an account portfolio, senior/executive client relationships, and contribution as an agency leader within an agency.

Client Relationship & Influence:

Comprehensive expertise of industry trends/best practices with application to multiple clients' businesses
Trusted business advisor to C-Suite / Executives
Internal client expert (objectives, needs, business health, SWOT, internal politics)
Respected by clients as an industry expert and a business-level point of escalation for swift resolution of conflicts
Persuades clients towards the right business decision

Financial & SOW Management:

Industry Knowledge & Business Growth:

Applies industry expertise across multiple clients
Accountable for organic growth within the portfolio
Expected to identify and deploy key team members to act as Trusted Advisors who can uncover opportunities and cultivate additional business
Manages critical business issues

Leadership & Team Management:

Produces real-time perspective and proactively preserves clients' satisfaction at all times
Is forward-thinking: anticipates the impact of internal decisions (i.e. resourcing) and navigates accordingly; and anticipates both internal and external issues/roadblocks and implements solutions
Sets team expectations that everyone is accountable for
Establishes high-performing teams
Knows when to lean in vs pull back
Inspires cross-functional team

Execution & Problem-Solving:

Leads by setting an example of professionalism, work ethic, and honesty
Sets the tone for the account and for team collaboration
Decides when/who to integrate into the cross-agency team
Sets expectations for the team on key deliverables, client needs, scope requirements, and overall team behavior
Strong sense of urgency, coupled with grace
Manages up with informed, choiceful communications that share high-level knowledge of the accounts, business performance, clients, team morale, resourcing, and work

Communication Skills:

Shares knowledge with agency, client, and industry
Able to drive broader agency decisions
Demonstrates sound judgement in all facets of communication across all levels
Observes, interprets, and anticipates others’ concerns and feelings, and communicates this awareness empathetically to others
Exercises discretion in what is discussed and how manages interpersonal relationships
Ability to resolve conflict in a calm and neutral manner
Ability to hear what isn't being said, and then guide the team accordingly

Industry Background: