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About the Role
Headquarters: Greece URL: http://patriquemercierrecruitment.com
Patrique Mercier Recruitment PT is seeking a Spanish Speaking Customer Service Representative for an American multinational financial company. You will provide support to Spanish-speaking customers, assisting them with inquiries related to financial products and services. You will help clients navigate their financial needs while upholding the company's standards of service.
Key Responsibilities
- Provide top-tier customer service in Spanish, addressing inquiries and resolving issues related to financial products and services.
- Assist customers with account management, product information, and transaction inquiries to ensure a seamless experience.
- Document customer interactions accurately, maintaining compliance with internal policies and regulations.
- Collaborate with financial advisors and other departments to facilitate account-related inquiries and problem resolution.
- Stay informed about the company's financial products, policies, and industry regulations to provide accurate guidance to customers.
- Engage in proactive outreach to customers, providing updates and ensuring their needs are met.
- Participate in training sessions to enhance your skills and keep up-to-date with service improvements and product knowledge.
Requirements
- Fluency in Spanish and strong English communication skills, both written and spoken.
- Experience in customer service, preferably in the financial sector, is highly beneficial.
- Strong analytical skills with the ability to understand complex service inquiries and provide effective solutions.
- Excellent communication and interpersonal skills to foster positive customer relationships.
- Able to manage multiple tasks while maintaining a high level of service in a fast-paced environment.
- Attention to detail and strong organizational skills for recordkeeping and compliance purposes.
- A genuine interest in financial services and a commitment to ongoing development in the sector.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors