Foundever: Director, Corporate Human Resources Business Partner
Headquarters: Spain
URL: http://foundever.com
About the Role
Reporting to the SVP, Talent & Culture, the HRBP Lead serves as the primary HR partner and single point of accountability for the Commercial, Marketing, and Transformation functions globally. This role owns the people agenda end-to-end, driving business-aligned HR delivery across all stages of the employee lifecycle. Operating within a COE-led model in close collaboration with shared services, this is a high-impact individual contributor role requiring the ability to influence senior leaders across multiple geographies and time zones.
Job Responsibilities
- Functional Strategy Partnership: Act as a strategic partner to functional leadership teams by co-shaping and enabling the execution of functional strategies. Bring a people and organizational lens to strategic discussions by assessing organizational capabilities, structure, and readiness; identifying talent-related risks and opportunities; and advising on resource allocation, budget considerations, operating model implications, and change impact.
- Headcount Planning & Workforce Strategy: Drive headcount planning for assigned functions by partnering with functional leaders to anticipate workforce needs, identify capability gaps, and align role prioritization, timing, and workforce scenarios across annual planning cycles.
- Organizational Design: Shape and evolve organizational design efforts for assigned functions by shaping structures, roles, spans and layers, and operating models in alignment with functional strategy.
- Talent Acquisition: Enable high-quality talent acquisition outcomes in partnership with the Talent Acquisition COE. Play an active, hands-on role at critical stages to ensure clarity of role requirements, consistent selection decisions, and alignment on hiring conditions.
- Learning & Development: Partner with the Learning & Development COE and functional leaders to execute L&D and talent management priorities, including performance management cycles, talent reviews, and succession planning.
- Culture & Talent Engagement: Champion talent engagement by overseeing the deployment of engagement surveys and translating insights into focused, leader-led action plans. Enable leaders to activate Foundever’s culture through consistent behaviors and team practices.
- Total Rewards: Execute global compensation and rewards frameworks. Drive annual salary and variable pay cycles within global guidelines, ensuring fair, consistent, and data-driven outcomes.
- Employee Relations & Offboarding: Partner with local HR teams, Legal, and Ethics to lead restructuring activities, ensuring compliance with country-specific labor regulations. Guide leaders through resignations and terminations, ensuring proper documentation and use of exit insights.
Skills and Qualifications
Minimum
- 12+ years of progressive HR experience, with at least 7 years in a senior HRBP or HR leadership role supporting C-suite or senior executive stakeholders in a global, matrixed organization.
- Bachelor's degree in Human Resources, Business Administration, Psychology, Organizational Development, or a related field.
- Demonstrated experience owning the end-to-end HR agenda for a business unit or corporate function.
- Experience supporting global functions across multiple geographies and time zones.
- Background in fast-paced, high-change, or transformation environments (BPO, tech, or professional services sectors preferred).
- Fluency in English (written and spoken) is required; additional languages are a plus.
- Ability and willingness to travel internationally on an occasional basis.
- Comfortable operating in a fully or hybrid remote environment.
Preferred
- Exposure to supporting commercial, marketing, or transformation functions at a global level.
- Experience leading or actively contributing to large-scale organizational redesign or restructuring initiatives.
- Familiarity with workforce planning methodologies and headcount/financial planning cycles.
- Track record of coaching and influencing senior leaders through significant organizational change.
- Master's degree or MBA with a focus on Human Resources, Organizational Development, or Business Strategy.
Location
We are looking for an individual located and authorized to work within the EMEA region.
About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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