Tortuga Forma: Sales & Operations Assistant

Tortuga Forma: Sales & Operations Assistant

Headquarters: Brooklyn, NY URL: https://www.tortugaforma.co

About the Role

Tortuga Forma is hiring for a motivated Sales & Operations Assistant seeking steady work to support a long-term career in administration and/or sales. This is a part-time, remote role requiring 10 - 15 hours per week. We are looking for a longer term commitment of 2+ years.

We are:

• A small team of focused individuals who believe that regular and clear communication is the key to our company's success.
• Dedicated to training and supporting each other to achieve team and personal goals
• Cheerleaders who celebrate team and individual wins
• Inspired by contemporary design, informed by historical design, and excited by online retail.

You are:

• A self-starter who can work and think independently, is highly organized, and detail-oriented
• Rigorous at following up and love solving problems and troubleshooting for customers
• Willing to take challenges head-on, both big and small
• Someone who asks thoughtful questions, open to receiving feedback, and is eager to learn
• Reliable at showing up for meetings, accountable to responsibilities and tasks

Sales & Operations Responsibilities

• Order logistics such as entry, tracking, and maintenance
• Work with the warehouses to obtain shipping quotes, stock level accuracy, and ensure orders are fulfilled properly and on time.
• Dropship account maintenance including: allocating inventory, reporting on SKU sell through velocity across 2 - 3 key dropship accounts, addressing late shipments and customer queries, tracking returns.
• New dropship account setup including creating the catalog (image specs, product descriptions), learning backend systems, ensuring all information is accurately reflected on partner sites.
• Identification of sales opportunities across wholesale and seasonal dropship marketing opportunities with initial outreach and follow ups.
• Resolving DTC customer issues, returns processing, and issuing refunds after returns have been received.
• Monthly data sorting to match dropship and wholesale sales with payouts received each month.
• Use of Quickbooks Online for dropship payment matching for AR

Requirements

• 1-2 years of experience in sales or operations, internship ok
• Strong writing skills and is comfortable communicating with external customers
• Experience with sales channel backends ( Shopify, Facebook/IG Shop, Pipedrive) is a plus.

How to Apply

• Resume
• Cover letter

To apply: https://weworkremotely.com/remote-jobs/tortuga-forma-sales-operations-assistant