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Flag Theory: Customer Onboarding Specialist for Company Incorporations (Full Time)
Source: weworkremotely
Headquarters: Remote URL: https://flagtheory.com/
Job Responsibilities
- Own the post-sale customer journey for company incorporation services across multiple jurisdictions.
- Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.
- Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.
- Coordinate with external vendors to ensure timely, accurate service delivery.
- Maintain and update SOPs for all onboarding and incorporation-related workflows.
- Identify friction points and implement improvements that enhance client satisfaction and response rates.
- Ensure compliance with internal quality checks and jurisdictional regulatory standards.
Requirements / Must Have
- 2+ years of hands-on experience in corporate services or company incorporation.
- Proven knowledge of KYC processes and compliance protocols.
- Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks.
- Excellent written and spoken English; clear communicator under pressure.
- High level of empathy and client orientation; anticipates client concerns before they escalate.
- Demonstrated self-motivation and proactiveness in remote environments.
- Listen, Learn, Grow mindset
- Minimum 2 years of successful remote work experience.
- Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).
- Based in a European timezone (UTC to UTC+3).
Nice to Have
- Experience handling KYC for complex incorporations and/or international bank account setups.
- Multilingual fluency, particularly in languages relevant to offshore or international clientele.
- Familiarity with CRM tools or client-facing ticketing systems.
Benefits
- Work from anywhere, on a flexible schedule, part of a fully remote team
- Compensation based on experience
- 20 paid vacation days per year