DaVita: Sr. Manager, CRM Operations

Headquarters: 09567 - Denver HQ (Non-CA or CO Remote)
URL: http://davita.com
Posting Date: 07/15/2026
Location: 2000 16th St, Denver, Colorado, 80202-5117, United States of America

General Purpose of the Job

The Senior Manager, CRM Operations leads the CRM technical and operations team and owns the technical foundation and run-state of the Digital Marketing organization’s CRM platform. As the organization scales its CRM email, SMS, IVR, and lifecycle programs, this role ensures the platform, the product roadmap, and the data behind every campaign remain scalable, automated, compliant, and resilient.

This is primarily a people management and ownership role. The Senior Manager leads a team of solution architects, a QA developer, and the email build team, setting direction, developing the team, and holding delivery to a high-quality bar.

Core areas of ownership include:

Product Roadmap: Owning the direction of the CRM platform and sequencing capabilities such as Data Cloud activation, IVR, and journey orchestration against business priorities.
Data Delivery: Accountability for getting the right data to the right campaign, navigating complex data sources, and ensuring deliverables are met on time.

People Leadership

This role carries direct people leadership responsibility for the CRM technical and operations team.

Lead, direct, and coach a team of solution architects, a QA developer, and the email build team.
Set standards and develop key processes, driving consistent adherence and standardization across the team.
Establish and enforce build, QA, and documentation standards.
Run the team’s delivery cadence within an agile model, planning and prioritizing work across increments.
Develop the team’s ability to drive recommendations and resolve technical ambiguity independently.
Serve as the senior escalation point for complex architecture and build decisions.
Manage capacity and prioritization across concurrent campaigns.

Product Roadmap & Campaign Data Delivery

Own the CRM platform product roadmap, including the sequencing of capabilities such as Data Cloud activation, IVR, and journey orchestration.
Own the data delivery of campaigns end-to-end, ensuring accurate and timely audience/data reach.
Navigate complex, distributed data sources and resolve gaps that put campaign delivery at risk.
Ensure deliverables are met, holding both the team and upstream data dependencies accountable.
Partner with stakeholders to translate between business intent and technical execution.

Skills and Qualifications

7+ years of hands-on Salesforce Marketing Cloud experience, including senior technical or solution architecture work.
Prior experience leading or managing a technical team of solution architects, developers, or QA.
Deep expertise across Email Studio, Journey Builder, Automation Studio, Audience Builder, and Content Builder.
Strong command of Salesforce data models, Data Cloud to Marketing Cloud integration, audience segmentation, and journey orchestration.
Proven ability to navigate scattered, inconsistent data sources and deliver reliable campaign data.
Experience owning a platform or product roadmap and sequencing capabilities against business priorities.
Proven ability to set standards and build repeatable processes.
Experience leading delivery in an agile environment.
Hands-on experience with SQL, AMPscript, and SSJS, and with Data Extensions and relational data design.
Strong stakeholder management skills.
Comfortable operating in a fast-moving, ambiguous environment.

Certificates & Licenses:

Salesforce Marketing Cloud certifications highly preferred (e.g., Marketing Cloud Solution Architect, Marketing Cloud Consultant, Marketing Cloud Developer, or Data Cloud Consultant).

Travel and Time Requirements

Travel: Up to 20%.
Nights/Weekends: Variable but usually minimal (determined by project needs for go-live or production support).

Compensation

Salary Range: $98,000.00 - $155,000.00 per year.
Compensation depends on a number of factors, including a candidate’s qualifications, skills, competencies, and experience.
For location-specific minimum wage details, visit: DaVita.jobs/WageRates

Benefits

DaVita offers a comprehensive rewards package, including:

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, and PTO cash out.
Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, and maternity/paternity leave.
Professional development: Access to programs to help strong performers grow, including on-demand virtual leadership and development courses via Star Learning.
Learn more at: https://careers.davita.com/benefits

Additional Information

Work Environment: Level III – Moderate noise. No required tasks involve greater exposure to blood, body fluids, or tissues than would be encountered by a visitor.
Physical Demands: Ability to lift 5 lbs to 50 lbs unassisted; ability to stand, sit, stoop, walk, stretch, reach, and use full range of body motions. Manual dexterity required for equipment and computer use.
Equal Opportunity: DaVita is an equal opportunity workplace. Individuals are recruited, hired, assigned, and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information.

To apply: https://weworkremotely.com/remote-jobs/davita-sr-manager-crm-operations

Senior Manager, CRM Operations at DaVita