Job Title: Client Call Manager (Part-Time)

Source: reddit-r-forhire

Summary

We are a web development agency looking for a reliable Client Call Manager who can join client meetings, communicate clearly, and help pass information between our clients and our internal development team.

The main focus of this role is client communication rather than coding or formal project management. You will join calls via Zoom or Google Meet, listen to client requests, ask relevant questions, take clear notes, and communicate important details to our developers and designers.

This is a part-time, long-term opportunity. Applicants must currently be located in the United States or Canada and be available during EST or PST business hours.

Main Responsibilities

Join scheduled calls with agency clients.
Communicate with clients in a professional and friendly manner.
Listen to client requirements, feedback, and concerns.
Ask follow-up questions when requirements are unclear.
Take organized meeting notes.
Send clear summaries and next steps to the internal team.
Help developers and designers understand client expectations.
Share basic progress updates with clients.
Follow up on unanswered questions or missing information.
Help reduce misunderstandings between clients and the production team.
Keep communication organized across multiple ongoing projects.

Note: This is not a sales or customer support call-center position. Most conversations will be related to websites, web applications, design, development, technical updates, revisions, and ongoing client work.

Required Qualifications

Location: Currently located in the United States or Canada.
Communication: Fluent English speaking and writing skills; clear and professional communication.
Availability: Available during EST or PST business hours.
Skills: Comfortable speaking with clients on video calls; strong listening and note-taking skills.
Organization: Able to organize client feedback and explain it clearly to others; able to handle several client conversations without losing important details.
Reliability: Reliable, responsive, and comfortable working remotely.
Environment: Reliable internet connection and a professional environment for calls.
Experience: Previous client-facing experience is preferred (e.g., account management, web development, customer success, business analysis, or agency work).

Preferred Qualifications

The following experience is helpful but not required:

General understanding of frontend and backend development.
Familiarity with websites, APIs, databases, hosting, CMS platforms, integrations, bugs, testing, or deployment.
Experience working with developers, designers, or other technical teams.
Experience gathering requirements for website or software projects.
Experience preparing meeting summaries, task descriptions, or client updates.
Experience using AI tools for meeting notes, documentation, research, communication, or workflow organization.
Experience working in a white-label agency environment.

About the Working Environment

We operate as an agency and support multiple client projects. In some cases, work may be delivered through a white-label arrangement. You should be comfortable following the agency’s communication style, respecting client confidentiality, and working as part of the internal team.

Schedule and Engagement

Type: Part-time, ongoing, long-term role.
Hours: Primarily during EST or PST business hours. Weekly hours may vary depending on client meetings and agency workload.

Required Loom Video

Please include a short 1–2 minute Loom video with your application. In the video, briefly introduce yourself and cover:

Your experience communicating with clients.
Your availability during U.S. business hours.
Why you would be comfortable representing a web development agency on client calls.

The video does not need to be professionally edited. Applications without a Loom video will not be reviewed.

How to Apply

Please include a short summary of your relevant experience, your current location, your EST or PST availability, and your Loom video link.